Customer Support Agent - German speaking 🇩🇪

About us

Working at Teamtailor means working at a young, fast moving tech company with smart people that are passionate about their work. We are disrupting the HR market and today we are serving over 3000 customers and 90 000 users all over the globe💥 

2020 was an awesome year with great nominations such as #28 in Deloitte's Technology Fast 50 as one of the fastest growing tech companies in Europe, and in 2019 #4 in DI Gasell, needless to say we are super proud! Despite this, we're far away from done. 2021 is all about new challenges and keeping up with our amazing growth 🚀 We're therefore expanding our fantastic Customer Success Team with a German speaking Customer Support Agent.

As part of our Customer Success team, you will be responsible for the most important (!) communication we have - the one towards our existing users. Today we are known for having exceptional customer service and we strive to give our customers better support than they even thought was possible. Proof of our high quality is an average response time of 2 minutes AND a “happiness rating” of 98%. That’s right, we strive for 🤩 & 😃 in each contact, and now, over 90,000 recruiters all over the world use our web service on a daily basis.

Get to know the team! 👇

What you will do:

• Give exceptional service to our customers in our support channels (mainly in our live chat (we use Intercom!), email, and the occasional phone call)
• Focus on technical problem solving/troubleshooting and work closely with our tech team with product improvement 
• Collect feedback from customers and package it to our product department team for further development
• Proactively reach out to our customers to provide support
• Create self-service material and host webinars 
• Work with the rest of the team to create a best in class support, including exciting side projects!

Who you are: 

• Top-class communicator
• Analytical with a hunger for continuous learning
• Service-minded
• Previous experience within customer support is a plus
• Tech-savvy
• Fluent, both written and spoken, in German 🇩🇪 and English🇬🇧
• Swedish 🇸🇪 is not required but a plus

Are you ready to create a world-leading customer experience together with our amazing Customer Success team? 🌟