Customer Support Agent

About us

Here at Teamtailor, we are committed to turning HR into Heroes 🎉 We strive to change the way people are being hired all across the globe, focusing on amazing experiences and making recruitment fun and innovative. 2020 has been an incredible year for Teamtailor. We were named Deloitte’s Technology Fast 50 for the 3rd year in a row, making us one of the fastest-growing tech companies in Europe! Despite these incredible achievements, we’re far from finished 🚀 We're therefore expanding our fantastic Customer Success Team with a Customer Support Agent!

As part of our Customer Success team, you will be responsible for the most important (!) communication we have - the one towards our existing users. Today we are known for having exceptional customer service and we strive to give our customers better support than they even thought was possible. Proof of our high quality is an average response time of 2 minutes AND a “happiness rating” of 98%. That’s right, we strive for 🤩 & 😃 in each contact, and now, over 90,000 recruiters all over the world use our web service on a daily basis.

Get to know the team! 👇

What you will do:

• Give exceptional service to our customers in our support channels (mainly in our live chat (we use Intercom!), email and the occasional phone call)
• Focus on technical problem solving/troubleshooting and work closely with our tech team with product improvement 
• Collect feedback from customers and package it to our product department team for further development
• Proactively reach out to our customers to provide support
• Create self-service material and host webinars 
• Work with the rest of the team to create a best in class support, including exciting side projects!

Who you are: 

• Top-class communicator
• Analytical with a hunger for continuous learning
• Service-minded
• Previous experience within customer support is a plus
• Tech-savvy
• Fluent, both written and spoken, in Swedish 🇸🇪 and English🇬🇧 

Are you ready to create a world-leading customer experience together with our amazing Customer Success team? 🌟