Here at Teamtailor, we are committed to turning HR into Heroes 🎉 We strive to change the way people are being hired all across the globe, focusing on amazing experiences and making recruitment fun and innovative. 2020 has been an incredible year for Teamtailor. We were named in Deloitte’s Technology Fast 50 for the 3rd year in a row, making us one of the fastest-growing tech companies in Europe! Despite these incredible achievements, we’re far from finished 🚀
That's why we're expanding our Customer Success department and looking for more Onboarding Specialists to join our team. Our mission is to have the most satisfied customers and we are looking for people who wants to give our customers a world-class onboarding experience 👊🏽
You will both onboard customers through meetings, webinars and other platforms that can help you, as well as both improving and finding new ways of working.
Within the Customer Success department you find Customer Success Managers, Product Specialists and an Onboarding Specialist, who are located in Sweden, Finland, and the UK 👨👩👧👦
You will join in an early stage as the Onboarding Specialist role is very new, which means you will be able to influence many job tasks and different ways of working.
Your key responsibilities will be to:
- Implement and onboard new customers
- During the onboarding process make sure our customers utilize the product when they go "live"
- Create and hold webinars regarding onboarding and training
- Create and use Intercom to onboard customers
- Create material for onboarding
- Collect and analyze customers feedback
- Together develop and improve ways of working with onboarding of our customers
As an Onboarding Specialist at Teamtailor you will be offered:
- Incredible development opportunities
- The opportunity to work with the market's best product
- Be part of a great team 💕
Is this you?
- Experience within onboarding and/or technical customer support from the SaaS industry
- Experience from the HR industry
- A hobby "tech-savvy" person
- Fluent in English
- A ping pong professional 🏓... we're kidding! But we do like to play
We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!