Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 8000 companies and 200,000 users worldwide 🌏.
Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.
Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.
Customer Success Manager
That's why we're expanding our Customer Success department and looking for a Customer Success Manager to join our team focusing on the German market, who speaks German and English (Meritorious to be able to speak Swedish). Our goal is to create happy users with the most satisfying experience possible. We're on a mission to achieve this, and we're searching for individuals who are passionate about providing our customers and users with a world-class onboarding experience 👊.
Your key responsibilities will be to:
Implement and onboard new customers.
Help our customers use Teamtailor at its full potential, with everything from integrations in our marketplace, and best practices to training opportunities.
Work as a strategical advisor & goal-oriented for our customers.
Work proactively with renewals.
Build strong relationships.🤝
Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling. 💰
Track customer's accounts to identify churn risk and work actively to prevent that risk
Collect and analyze customers' feedback and present it internally
Together develop and improve ways of working with customer satisfaction.
As a Customer Success Manager at Teamtailor you will be offered:
Responsibility for your own customer base
Internal development opportunities
The opportunity to work with the market's best product
Fixed salary with commission benefits
A hybrid and flexible workspace
Be part of a great multicultural team 👏
Annual company trip to a surprise destination 👀 🏝️
A work culture that encourages freedom with responsibility.
Is this you?
Experience in SaaS, HR/Recruitment, or Customer Success is preferred 🥷
Proven experience in project management
Good communication and listening skills 🗣️
Ability to collaborate effectively with customers and colleagues
Strong adaptability to changes in a fast-paced environment 💨
Negotiation skills for managing commercial aspects of the role
Engaged, creative, and solution-oriented mindset
Willingness to learn and explore new ideas 🧠🌪️
Fluency in Swedish and English 🇸🇪 🇬🇧
Bachelor's or master's degree is a plus
Up for some post-work fun with your colleagues? Fantastic! We're all about themed after-hours hangouts!
We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!
Our guiding stars are to be different, personal and kind. These apply to everything we do, from how we talk to our customers to how we work and who we hire. We have a lot of fun doing what we love, and we celebrate every success.
Drop by one of our offices and say hello and meet our team – coffee is on us ☕️
Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.