Over the last decade, Customer Success has become the big thing and will continue to be, as we can see cultural trends, customer expectations, and the value it brings to companies.
Customer Success aims to help our customers be more successful by making the most of their Teamtailor platform.
We take a proactive, data-led approach to help our customers use our product more effectively, or help customers when they need us. That approach results in:
❤️ Inspiring loyalty and engagement
📊 Making sure customers get the value of the product
🎯 Helping customers achieve their goals.
🤗 Feeling happy when using our product and support
By ensuring success, we increase the likelihood that our customers will want to stay with us and it's a vital component of growing and keeping the happiness of customers.
Who are Customer Success?
Customer Success Managers
We own the whole customer journey. Making sure customers get started, adopting to the tool and continuously help customers to achieve their goals and get the value of Teamtailor. Handle renewals, contract negotiations and owning upsales & expansion sales.
Focusing on making the onboarding / implementation as smooth as possible for our customers & project leading customers through the onboarding phase. We are also focusing a lot on our digital journey together with others from the Success-department, for example, webinars, recorded webinars, videos & Academy.
The PS Team to Teamtailor is what Jarvis was to The Avengers (pre-Ultron). This team is dedicated to working successfully with other departments to ensure excellent product delivery. We posses a wealth of knowledge about the product from a technical, security & privacy perspective. We help analyse existing strategies, recommend improvements and identify opportunities for our key departments to help them excel. Working closely with Product, Customer Success, Sales, Security & Privacy.
Our main purpose is to work digitally with our customers; track and follow our customers usage and trends, educate customers through targeted campaigns and pushes, host webinars, record videos and maintaining our Academy.
We help our clients find the right candidates through the power of social recruiting, with the click of a button. Together we have worked with everything from big global brands to smaller local shops.
Friends through Stockholm, Hallsberg, Malmö, Karlstad, Falun, Hedemora, France, Helsinki, London, Austin, Auckland and Bogota.
Spoken languages: English, Swedish, Finnish, Spanish, Italian, Romanian, German & French
If you're based in Stockholm or just visiting, come say hi!
We're going places
Every year we try to gather everyone for a trip, like this one to Croatia
Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means working in a young, fast-moving tech startup and working with smart people that are passionate about their work.