Customer Success
What is Customer Success?
Customer Success at Teamtailor is all about people.
As part of our Customer Success team, you’ll help customers get the most out of Teamtailor – so they can attract, engage, hire, and welcome talent in a way that feels simple, personal, and human.
It’s a role for someone who enjoys building relationships, sharing knowledge, solving problems, and seeing customers grow with the product.
You’ll be part of a team that cares deeply about our customers, our users, and each other – and you’ll play an important role in helping companies create hiring experiences people actually enjoy.
We take a proactive, data-led approach to help our users get more value from Teamtailor – and to make sure they feel supported whenever they need us.
That means working closely with our customers to:
❤️ Build loyalty and long-term relationships
📊 Help users get the full value from our product
🎯 Support customers in reaching their goals
🤗 Create product and support experiences that feel helpful, personal, and easy
By helping our users succeed, we help companies grow with Teamtailor – while building the kind of customer relationships that last.
Who are Customer Success?
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Customer Success Managers
We own the whole customer journey. We help customers get started, adapt to the platform, and continuously help customers achieve their goals and get the value of Teamtailor. We also handle renewals, contract negotiations, and own upsales & expansion sales.
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Onboarding Specialists
We focus on making the onboarding and implementation as smooth as possible for our customers by project-leading customers through the onboarding phase. We also focus a lot on our digital journey with others from the Success Department on things such as webinars, recorded webinars, videos and Academy.
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Digital Success
Our main purpose is to work with our customers digitally, to track and follow our customers' usage and trends, educate customers through targeted campaigns and pushes, host webinars, record videos, and maintain our Academy.
The Success also includes specialist teams
Our Success organisation also brings together a range of specialist teams, all working toward one shared goal: delivering long-term value and an exceptional experience for our customers.
Within Success, you’ll find expert teams such as Promote, Integration Operations, and Product Specialists each contributing with their unique expertise. From performance-driven social recruiting and seamless integrations to deep product knowledge and enablement, these teams strengthen every part of the customer journey.
Together, we combine strategic guidance, technical expertise, and cross-functional collaboration to ensure our customers not only succeed but continue to grow with us.
Explore the teams that power Success! 👇
Our Success Hiring Process:
Stage 1
After receiving your application, we go through an initial screening to assess fit for the role.
This stage typically takes 1-2 days before hearing from our team.
Stage 2
For the first interview, candidates meet with a Talent Acquisition Specialist to discuss previous experience and the possibility of working for Teamtailor.
Stage 3
Show us what you got! Candidates meet with their prospective managers which will then be followed by a case study meeting to better understand how you approach problems.
Stage 4
Candidates meet with their potential colleagues - interviewers are typically Teamtailor employees you would be working with on a regular basis.
Stage 5
Welcome to the Teamtailor family!
Are you curious to learn more? Here are some FAQ's:
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We want to ensure that we respond to all of our applicants in a timely manner. Our typical hiring process consists of:
1. Application Review
2. Video Questionnaire
3. Talent Acquisition Interview
4. Hiring Manager Interview
5. Case Study Interview
6. Reference Check
7. Offer
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Each Success Team Manager has a team of 8-10 Customer Success Managers
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Teamtailor is industry agnostic, so our Customer Success team work with customers across a wide range of industries and segments.
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We provide a structured 4 week training with a dedicated Onboarding Training Specialist and a Product Coordinator that are available for any questions throughout your onboarding journey when you join us!
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The Customer Success team receive comprehensive support to ensure their success and growth. This includes product trainings to keep them well-informed about our offerings, webinars that provide insights into industry trends and best practices, and a buddy system where new team members are paired with experienced colleagues for guidance and mentorship.
This multi-faceted approach ensures our Customer Success team are equipped with the tools and knowledge they need to excel in their roles
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Teamtailor offers quarterly commission to all CSMs and Onboarding Specialists.
The commission is connected to the value we create for our customers – how well we retain and grow customer relationships, and how happy our customers are.
The stronger your results, the higher your commission potential. On top of this, you can also earn additional bonuses through cross-sells and referrals.
View our Open Roles:
Do any of these roles sound like the right fit for you? Apply now! 🎈
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Being a Customer Success Manager means having great conversations and working closely with customers at every stage of their journey. After five years at Teamtailor, I still feel like I’m learning, growing, and truly enjoying what I do. Working here is so much more than just a job – it’s the culture, the people, and the genuine kindness you experience every day.
Damiana Fortini
Senior Customer Success Manager
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The thing I really love about working at Teamtailor is how easy it is to just be yourself. It never feels like you have to fit into a certain mold – your personality, ideas, and way of working are genuinely valued. At the same time, if you want to take initiative, stand out, and make an impact, there’s so much room and support to do that.
Daniel Spång
Team Lead, Onboarding
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Working here means being part of a company with a powerful product and a heart. We’re obsessed with creating a smooth experience for HR teams and candidates alike. Beyond the product, the environment is incredibly uplifting. You’re surrounded by kind, talented people who are always ready to support you and make work a great place to be.
Nicolas Audebert
Customer Success Manager
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It may sound cliché, but my favourite part about working here is definitely the people! I love working with my team, and I keep being amazed by how kind, helpful, collaborative and 'human' everyone is. And that's not to say we don't push or challenge each other!
Triman Kaur
Customer Success Manager
About us
- Friends through Stockholm, Hallsberg, Malmö, Karlstad, Falun, Hedemora, France, Helsinki, London, Austin, Auckland, Bogota, and beyond
- Spoken languages: English, Swedish, Norwegian, Finnish, Spanish, Portuguese, Italian, Romanian, German, Dutch & French
- Nationalities
- NPS (happiness of customers)
- Customers in our hands
- Active Users
Our lovely team!
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