🌍 Let's shape the future of HR together! 🌟

Who we are

At Aboard, we're on a mission to shake up the HR tech world with a platform that’s fun, intuitive, and built for the future. Backed by Teamtailor, we’re a small but mighty team of 16 passionate people in sales, CSM and development, working together to create something truly special.

If you love a fast-paced environment, big ambitions, and a team that genuinely enjoys building something amazing together, come aboard! Let’s revolutionize HR tech—together. 🚀

Now, we are expanding with our first Customer Support Department and seeking a Swedish and English speaking Customer Support Agent based in Stockholm 🎉

You won’t be joining a support team — you’ll be building it. 🎯
Until now, everyone in the team has pitched in to help our customers via Intercom. But now we're ready to take the next step and bring in our first dedicated Support Agent. That’s where you come in.

In this role, you'll lay the foundation for how we work with support going forward. You’ll help our users in chat, write clear and helpful support articles, and collaborate closely with our Customer Success Manager to support webinars, trainings, and onboarding sessions.

As our first support hire, you’ll play a key role in shaping the experience our users have after they become customers. At Teamtailor, we’re proud of our reputation for exceptional service — with an average response time of just 2 minutes and a CSAT score of 98%. That means we have a strong foundation and great inspiration to build on from our parent company, Teamtailor.

Our goal? To make every user interaction a great one — and leave them smiling. 🤩

As a part of the role, you will:

• Provide outstanding customer service through various support channels, such as live chat (Intercom), email, and occasional outbound phone calls.

• Excel in solving technical problems and troubleshooting, collaborating closely with our skilled tech team to tackle even the most difficult cases.

• Advocate for customer feedback, ensuring it reaches our product development department for continuous improvement.

• Identify, verify, and report bugs to our tech team on behalf of our customers, and then keep them informed about the status of the solution.

• Create informative self-service materials to empower our customers further.

• Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.

As the ideal candidate:

• You are fluent in both written and spoken Swedish and English, effortlessly communicating with precision and clarity.

• Your customer support journey is extensive, preferably in the SaaS industry.

• An analytical mindset drives you, always seeking insights and embracing continuous learning.

• You have a strong passion for solving technical puzzles, adeptly troubleshooting issues, and feeling comfortable with cutting-edge technology.

• You thrive on delivering exceptional service and possess top-notch tech proficiency.

Your benefits as a Customer Support Agent at Teamtailor will include:

• A comfortable work environment with a great work-life balance.
• Continuous skill development training.
• 25 days paid vacation.
• A friendly team and regular social events.
• A yearly trip with the whole company, in October we're going to Greece!
• A starter kit that includes a MacBook, iPhone, and Teamtailor swag!

Let's team up to build a customer experience that stands out globally. Are you ready to make a real impact? 🌟