At Teamtailor, great support starts long before a customer ever talks to us. Behind the scenes, there’s a dedicated team of specialists and technical problem-solvers who make sure our support team has everything they need to help our users succeed.

Now, we’re looking for a Team Manager to lead this internal-facing team — the people who dig into technical challenges, and keep knowledge flowing smoothly across our Support organization. If you love coaching, connecting dots, and helping people do their best work, this is a role where you’ll truly make a difference.

What you’ll do

Lead and empower an internal team of experts

You’ll manage Support Specialists and Technical Support Agents who act as the escalation point for other Support teams. Through coaching, clarity, and trust, you’ll support their growth and help them feel inspired and equipped in their roles.

Enable our support teams to shine

Your team will be the go-to resource for tricky cases, product deep-dives, product documentation, and technical questions. You’ll enable them to provide guidance that is clear, timely, and consistent — giving the rest of the support team the confidence to deliver great experiences.

Own processes that drive quality and knowledge-sharing

You’ll refine workflows, streamline case handling, improve documentation, and support internal communication so everyone in the Support org has what they need to succeed.

Drive support-wide development projects (and stay hands-on when it matters)

Besides leading your team, you’ll also work on projects that strengthen the entire Support department — from improving processes and documentation to enhancing cross-team collaboration. Depending on your skills and interests, you'll also have opportunities to stay hands-on by joining product trainings, contributing to technical support workflows, or diving into specific initiatives that benefit from your expertise.

Who you are

You’ll thrive in this role if you:

Lead with people first — and elevate others through coaching

• You provide calm, steady leadership and create a space where people feel safe to grow.
• You’re a master communicator and guide your team with coaching, clarity, and trust.

Have strong knowledge of Teamtailor and understand support workflows

• You confidently navigate the product and have great insight into our ways of working.
• You understand how Support operates.
• You can break down complex behaviour into simple, actionable explanations.

Work side-by-side with your team to improve how Support operates

• You lead and deliver development projects that elevate the entire Support org.
• You know when to roll up your sleeves and when to coach others forward.
• You turn ideas into clear workflows, documentation updates, and operational changes.

If this sounds like a role where you’d thrive — and you’re excited about supporting the people who support our customers — we’d love to hear from you.

Apply today and help shape the future of Support at Teamtailor.