Bilingual Customer Support Agent (Spanish/ English)
Are you a communicative pro with a passion for problem solving? 🚀
Represent Teamtailor Across LATAM. Join Our Support Team in Bogotá 🇨🇴
Location: Bogota, Colombia
Type: Full-time
Teamtailor is a fast-growing Employer Branding and ATS platform used by 12,000+ companies and 200,000+ users across 90+ countries.
We’re expanding our Customer Support presence in LatAM and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for.
If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech.
💡 About the Role
You’ll be part of the Customer Support team that is the go-to point of contacts for our LATAM customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile.
You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from LATAM are heard loud and clear.
This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team.
🧩 What You’ll Do
💬 Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)
🧠 Troubleshoot issues and work with our Tech and Product teams to resolve them
📢 Share customer insights and feedback from the LatAM region
🐛 Identify and report bugs, keeping customers informed along the way
📚 Create helpful guides and self-service content
🤝 Build strong relationships across time zones, both internally and externally
🌟 What We’re Looking For
💬 Fluent in English & Spanish (written and spoken)
💡 Solid background in customer support (bonus points for SaaS experience)
🌏 Someone who thrives on ownership and wants to shape a growing region
🔍 Analytical, curious, and confident navigating technical tools
🧠 Excellent communicator, comfortable working remotely and cross-functionally
❤️ Passionate about helping people and creating great customer experiences
🎁 What You’ll Get
🏖 25 days of paid vacation
🧘♀️ A healthy work-life balance
📚 Plenty of growth opportunities (leadership, specialization, or both!)
💻 A full starter kit, MacBook, iPhone & Teamtailor swag
🎉 A supportive, global team that’s got your back every step of the way
✈️ Our annual 3-day company trip to a secret European destination, all paid for by Teamtailor.
If this sounds like you, you know what to do. 😉
🌈 Why You’ll Love It Here
At Teamtailor, you’ll join an international company where you’ll have real impact, lots of freedom, and plenty of fun.
We’re proud of our diverse team and believe that different backgrounds and perspectives make us stronger. There’s no one-size-fits-all here, just people who share our vision to create a world where everyone can go to work with a smile.
- Department
- Customer Support
- Role
- Customer Support Agent
- Locations
- Bogotá
- Remote status
- Hybrid
Bogotá
Workplace & Culture
Our guiding stars are to be different, personal and kind. These apply to everything we do, from how we talk to our customers to how we work and who we hire. We have a lot of fun doing what we love, and we celebrate every success.
Drop by one of our offices and say hello and meet our team – coffee is on us ☕️
About Teamtailor
Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.
Already working at Teamtailor?
Let’s recruit together and find your next colleague.