Customer Success
What is Customer Success?
During the past decade, Customer Success has become the “in–thing” and it will continue to be if you look at cultural trends, customer expectations, and the value it brings to companies.
At Teamtailor, the Customer Success team aims to help our users become more successful by getting the most out of their Teamtailor platform.
We take a proactive, data-led approach to help our users use our product more effectively and help them when they need us. This approach results in:
❤️ Inspiring loyalty and engagement
📊 Making sure our users get full value out of our product
🎯 Helping our customers achieve their goals
🤗 Feeling happy when using our product and support
By helping our users succeed, we increase the likelihood they’ll continue working with us. Success is a vital component to growth and keeping our users happy.
Who are Customer Success?
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Customer Success Managers
We own the whole customer journey. We help customers get started, adapt to the platform, and continuously help customers achieve their goals and get the value of Teamtailor. We also handle renewals, contract negotiations, and own upsales & expansion sales.
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Onboarding Specialists
We focus on making the onboarding and implementation as smooth as possible for our customers by project-leading customers through the onboarding phase. We also focus a lot on our digital journey with others from the Success Department on things such as webinars, recorded webinars, videos and Academy.
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Product Specialists
The PS Team is to Teamtailor what Jarvis was to The Avengers (pre-Ultron). This team is dedicated to working successfully with other departments to ensure excellent product delivery. We possess a wealth of knowledge about the product from technical, security, and privacy perspectives. We help analyze existing strategies, recommend improvements, and identify opportunities for our key departments to help them excel. We work closely with the Product, Customer Success, Sales, Security & Privacy teams.
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Digital Success
Our main purpose is to work with our customers digitally, to track and follow our customers' usage and trends, educate customers through targeted campaigns and pushes, host webinars, record videos, and maintain our Academy.
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Promote
We help our clients find the right candidates through the power of social recruiting with the click of a button. We have worked with everything from big global brands to smaller local shops.
Success team
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It's hard not to love working at Teamtailor when you have amazing colleagues who make you laugh and smile every day. The ambition and creativity within the team lead to the amazing stuff we do for and with our customers. Besides that, to brag a little bit, I'm a Swedish champion in unicycle hockey, and walked 105,000 steps within 24 hours. But don't only listen to me ☟
Fredrik Emsjö
Head of Customer Success
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Look on the pink side of life. As long as there is pink in the world, it will always be a better place.
Emma Sjölund
Senior CSM
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What I love most about Teamtailor is the people. Everyone are so engaged, smart and have the biggest hearts! In a world that keeps changing it feels great to be part of an organisation that is also changing - but always to the better.
Louise Smith
Team Manager of Product Specialists
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I used to think I was good at CS:GO until I joined Teamtailor.
Dominykas Nasutavicius
Technical Product Specialist
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Working at Teamtailor is fantastic because of the people and product! I love working with a bunch of global talents that are always doing things differently with a twist of fun along the way! I am so lucky to share this journey with Teamtailor. Fun fact is that I saw 13 lions in one day while travelling in Africa.
Damiana Fortini
CSM
About us
- Friends through Stockholm, Hallsberg, Malmö, Karlstad, Falun, Hedemora, France, Helsinki, London, Austin, Auckland and Bogota.
- Spoken languages: English, Swedish, Finnish, Spanish, Italian, Romanian, German & French
- Nationalities
- NPS (happiness of customers)
- Customers in our hands
- Customer base ARR
Our lovely team!
Get an inside look
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Take a look at what we're building
Our Stockholm HQ
If you're based in Stockholm or just visiting, come say hi!
We're going places
Every year we try to gather everyone for a trip, like this one to Croatia